FAQs

BasketBox affiliate program is free and enables website owners to earn revenue by placing banners on their website which advertises BasketBox or specific products. Any sales made to customers who have clicked on those links will earn the affiliate commission. The standard commission rate is currently 20%. To sign up as a BasketBox affiliate visit the affiliates link located under the My Account section at the bottom of the website.

If you'd like additional information about our affiliate program, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

To create a BasketBox account click the Create an account link located in the login menu.  There is no requirement to create an account to order a gift BasketBox or bulk nuts and dried fruit. You can order as a guest or login and then order. Guest accounts do not earn reward points and do not have access to account order/transaction history. Glad you want to join us.

To edit your account, login and click the Member Account link located at the bottom of the website. 

If you've lost your password, no worries, simply click the Forgot your password link located under the login menu. A verification code will be sent to your email to set up a new password for your account. 

To get a copy of your order receipt, simply login to your account, go to Member Account and then select View your orders. From there select the order numer and click the print icon.

We process refunds within 24 hours of request. PayPal will process your refund to the credit or debit card you used.

Reward points are earned by purchasing BasketBox products. The points you accumulate can be used as a discount on a future BasketBox order. For every dolllar you spend you earn 1 point. Each point is worth $.25. You must create an account to earn BasketBox reward points. To view your reward points history sign in to your account and go to Member Account.

We are committed to ensuring that our customer's privacy is protected. We do not sell, share, or rent the information we collect from our customers. We do not store customer credit card information on our server and use Paypal's secure network to process our transactions.

We use PayPal to process our orders. You do not need a PayPal account to pay for a non- recurring order. PayPal accepts MasterCard, Visa, American Express and Discover cards. You can also pay using your bank account, but you must have a PayPal account to do this. Note: Auto Delivery (Recurring Subscription) orders require a PayPal account.

To make changes to your order please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number or reply back to your order confirmation email with any information that you would like to change. During business hours we will respond as soon as possible to get your yummy BasketBox processed and shipped to you or your recipient.

We guarantee the quality of our product; however, if you're not completely satisfied, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and we'll send a replacement order or refund your payment.

To place an order online browse through our website using the nuts, dried fruit, auto delivery, gifts or accessories menu. 

We use PayPal to process payments made from a credit or debit card and bank account. When the order is placed PayPal initiates an instant payment transaction on your card or bank account. 

BasketBox is based in Houston, Texas and is required to collect sales tax for shipments within Texas. Food products such as dried fruits and nuts are not subject to sales tax unless they are covered with chocolate or candy or enhanced with a sweetner.

Shipments to destinations outside of Texas are not subject to a sales tax.

To purchase a gift certificate, visit our gift certificate page and select the value you'd like to purchase. Once your gift certificate order is confirmed, you'll receive an email with the gift certificate code to send to your recipient. Our gift certificates never expire and when used reduce the total purchase price.

Yes, we offer a few salted nut varieties.

Our bulk dried fruit and nuts, including gift boxes, are carefully designed and packaged in Houston, Texas. We do not use a drop ship service. At BasketBox, we are committed to providing our customers with superior service and a quality product that can only be provided within our reach. If you're ever completely dissatisfied, please contact us for a product replacement or refund. 

BasketBox nuts and dried fruit gift boxes can be stored or refrigerated according to the schedule below:

To use your reward points, simply visit your shopping cart and then select redeem points. Your points balance will display and your shopping cart price will update to reflect the points used.

If the weather in your area or even in our shipping area is 75F or more and you are ordering milk chocolate covered nuts or fruit, we prepare your order with gel ice and insulated packaging. 

Please be advised that we recommend USPS express mail (1-2 Day) shipping when you order chocolate covered nuts or fruit during hot weather.

Yes, we do ship to APO/FPO addresses. There is no additional fee to ship to military addresses.

Once we receive your order and prepare it for shipping, we'll send your delivery confirmation via email. You can use the USPS track and confirm service to confirm that your shipment has been processed for delivery at www.usps.com.

BasketBox internet and phone orders are processed and shipped within 24 hours of receipt - Monday-Friday.

Each order receives three emails detailing the transaction.

The first email is Created. This indicates your order has been received.

The second email is Shipped. This means your order has been delivered to USPS.

The third email is from USPS. This email will have a shipping confirmation number to track the status of shipping. USPS does not delivery on Sunday.

For special occasions or events, please allow enough delivery time for your recipient to receive the BasketBox package.

If your package is lost please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your order information and we will replace your order and issue a claim with USPS. We want you or your recipient to receive the yummy BasketBox filled with nuts or dried fruit goodies, so please check with your local post office or mail carrier, if possible, before submitting a replacement order.

Currently we only ship within the contiguous United States, and to Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico; as well as APO/FPO military addresses. We plan to add international locations in the near future.

Shipping charges are determined by delivery destination.

We use USPS to ship our products via Priortiy Mail (usually 2-3 days) or Express Mail (usually 1 day). Some location delivery times may vary. USPS does not provide exact delivery time and day. You will have the option to pick the shipping method with the cost associated for both shipping methods before checkout. USPS does not delivery on Sunday.

Currently, we only ship within the contiguous United States, and to Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico; as well as APO/FPO military addresses. We plan to add international locations in the near future.

The BasketBox gift sets are shipped via USPS priority mail. The gourmet nuts and dried fruit are packaged in resealable bags.

The square nested boxes include three sizes, small, medium and large. They typically are shipped together.

The tray gift boxes include food-grade tissue paper to pour the nuts or dried fruit contents into the tray. There is no need to go find a bowl. We've got it covered. Just pour and place on any table. The tray gift set also includes a scoop or tongs.

If the weather in your area or even in our shipping area is 75F or more and you are ordering milk chocolate covered nuts or fruit, we prepare your order with gel ice and insulated packaging. 

Please be advised that we recommend USPS express mail (1-2 Day) shipping when you order chocolate covered nuts or fruit during hot weather.

You can request an exchange or refund of defective or incorrectly shipped items within 7 days.

Depending on the size of the order, we process and ship wholesale orders within 7 business days. We'll notify you if your order will require more time.

Each order receives three emails detailing the transaction:

• The first email is Created. This indicates your order has been received.
• The second email is Shipped. This means your order has been delivered to USPS.
• The third email is from USPS. This email will have a shipping confirmation number to track the status of shipping.

Currently, we only ship within the contiguous United States, and to Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico; as well as APO/FPO military addresses. We plan to add international locations in the near future.

All products are shipped via USPS priority mail. Which means lower shipping costs for you and you'll receive your products quicker, usually within 4 days.

Shipping charges are determined by delivery destination. We use USPS to ship our products. USPS Priortiy Mail is usually delivered in 2-3 days and  Express Mail is usually 1 day. Some location delivery times may vary. USPS does not provide exact delivery time and day. You will have the option to pick the shipping method with the cost associated for both shipping methods before checkout.

If the weather in your area or even in our shipping area is 75F or more and you are ordering milk chocolate covered nuts, we prepare your order with gel ice and insulated packaging. 

Please be advised that we recommend USPS express mail (1-2 Day) shipping when you order chocolate covered nuts or fruit during hot weather.

Once we receive your order and prepare it for shipping, we'll send your delivery confirmation via email. You can use the USPS track and confirm service to confirm that your shipment has been processed for delivery at www.usps.com.

If your package is lost please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your order information and we will attempt to track it. Please also check with your local post office or mail carrier.